Privacy & Cookies Policy

If you are using or just visiting www.theuxprodigy.com, this Privacy & Cookies Policy applies to you. This policy contains information about the types of personal data we may collect, why we might collect them and how we might use them. 

 

Our Role

If you are using our website to:

1. access information relevant to our team and services
2. access information relevant to the training we provide, request and apply a discount code, request a public workshop, book a seat for one of our public workshops or webinars, get in touch for special requests with regards to our public workshops, request a quote for in-house training or make a payment for booking a seat for one of our workshops or webinars
3. access information relevant to our work and clients
4. read case studies relevant to our services
5. read our blog
6. contact us for any matter via our contact form (accessible through the Let's Talk button) or find information on how to contact us by other means (email and phone)
7. subscribe to our newsletter
8. contact us when you need audit & solutions or training
9. register as a candidate participant for our UX and accessibility studies
10. find information on how to connect with us on social media (LinkedIn, Facebook, Instagram, etc)

or you are just visiting or browsing our website, we act as the “data controller” of personal data. This means we determine why and how your data are processed. For these purposes, the data controller is THE UXPRODIGY EE (D.Gounari street 96, Amarousion, Attica, GREECE, PO BOX 15125), hereinafter referred to as “theuxprodigy.com”, "theUXProdigy", "us", "we" or "our".

If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting any information, you confirm that you have the right to authorize us to process it on your behalf in accordance with this Privacy Policy.

 

Types of Data We Collect

1. Data we require when you use our contact form

When you contact us for any matter, such as inquiries with regards to our services, training or new job opportunities, via our contact form (accessible through the Let's Talk button), we collect your name (first name and/or last name), your email address and any other data you include in your message that is relevant to your queries. We need this data in order to address your inquiries.

2. Data we require when you contact us for UX and accessibility audit & UX services or training

When you contact us because you need an accessibility or UX audit & related services or training, via the relevant contact form, we collect your full name (first name and last name), your email address, your company name, your website address and any other data you include in your message that is relevant to your queries. We need this data in order to address your inquiries.

3. Data we require in relation to public workshops and webinars

When you request a public workshop or webinar or eLearning course, we collect your name (first name and/or last name) and your email address. When you request a discount code or get in touch for special requests in relation to our workshops, we collect your name (first name and/or last name), your email address and any other data you include in your message that is relevant to your discount code or special request. When you book a seat for one of our public workshops or webinars and you make a payment for your booking, we collect your email address, your first name, your last name and your telephone number. We do not collect or store in any way your card details. We need this data in order to address your inquiries and book your seat.

Please note that by registering to attend a training event (public workshop or webinar or other eLearning course) you agree to our Public Workshop and Webinar Terms.

4. Data we require in relation to in-house training

When you request a quote for in-house training, we collect your name (first name and/or last name), your email address and any other data you include in your message that is relevant to your queries.

5. Data we require in relation to candidates for our UX studies

When you register as a candidate participant for our UX and accessibility studies (usability tests etc) we collect your name (first name and/or last name), your email address and, in case of accessibility studies the type of disability.

6. Your email and telephone number

When you contact us for any matter via email, we collect your email in order to address your inquiry. Similarly, when you subscribe to our newsletter, we collect your email in order to send you our newsletter. In addition, if you contact us for any matter via telephone, we will collect your telephone number in order to address your inquiry.

7. Data relevant to your identity online and your location

Your IP address, browser type and version, browser plug-in types, time zone setting, geolocation information about where you might be and your operating system type and version.

8. Data relevant to your use of our website

Your URL clickstreams (the path you take through our site), locations and/or services viewed, page response times, cookie preferences, download errors, how long you stay on our pages, what you do on those pages, how often, any messages you send through a feedback window in relation to the goal of your visit, and other actions.

Special categories of data and children's data

We don’t collect any data about you revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning sex life or sexual orientation, except when we have your explicit consent (i.e. when you choose to participate to accessibility and UX studies-see 5 above), or when we have to comply with the law. We offer services directed to and intended for use only by those who are 18 years of age or over. We do not target theuxprodigy.com at children, and we do not knowingly collect any personal data from any person under 16 years of age.

 

Our Legal Bases for Processing Your Personal Data

In order to collect and/or use your personal data we have at least one of the following legal bases:

• Consent. You have given us clear and explicit consent to process your personal data for one or more specific purposes. If you have previously given consent to processing your data, you can withdraw such consent at any time. You can do this by emailing us at info@theuxprodigy.com. If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data. If we do have another legal basis for processing your information, then we may continue to do so, subject to your legal rights.
• Contract. Processing your data is necessary for a contract you have with us (for the provision of our services or otherwise), or because providing such data is necessary to take specific steps before entering into that contract (e.g. when you make an inquiry through our contact form with regards to our services or when you book a seat for one of our public workshops or webinars or when you make an inquiry through our form to participate in UX and accessibility studies  ).
• Legitimate interests. Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your legal rights and interests. These legitimate interests are: 
  • providing, developing and improving our services
  • determining whether marketing campaigns are effective
  • improving data security
  • gaining insights from your behavior on our website in order to improve the function/usability of the website and your overall experience.

In each case, these legitimate interests are only valid if they are not outweighed by your legal rights and interests.

• Legal obligation. Processing of your data is necessary for compliance with a legal obligation to which we are subject (e.g. providing you with an invoice).

 

Why do we collect your personal data and how do we use them?

We use your personal data for the following reasons:

1. Answering your inquiries or requests (legal bases: contract, consent and the legitimate interest of providing our services). Managing your inquiries or requests with regards to our services,and training solutions such as workshops, webinars and in-house training, especially when you give us information such as your website, company name, training needs, budget, special request, etc through our contact form, special request form or the form you use when you contact us for research and accessibility panels. Managing your inquiries or requests when you request a quote or a seminar or a discount code. Managing your general or press inquiries, hosting and back-end infrastructure.
2. Booking a seat for a public workshop or webinar (legal bases: contract). Managing your requests when you use the relevant form in order to book a seat for one of our workshops or webinars. Addressing any relevant inquiries or special requests. Booking your seat and contacting you about your booking.
3. Marketing purposes, promotional emails and newsletter (legal bases: legitimate interest and consent). TheUXProdigy may send you promotional emails and newsletters containing information about our services and news and information about our company and our upcoming events and workshops. We will never send you spam or annoying messages. We will only send you such informational and promotional emails if one of two conditions applies: 
   • You are an existing customer and we believe you might be interested in receiving information about our services 
   • You have subscribed to our newsletter and/or you have given us your consent to use your email for promotional purposes by other means. 

You can always elect not to receive such promotional content or unsubscribe from our newsletter by following the dedicated link at the end of each promotional email or newsletter and the procedure described therein or by emailing us your request at info@theuxprodigy.com.

1. Participating in our UX studies (legal bases: contract). When you register as a candidate participant for our UX studies (usability tests, accessibility studies etc), we may contact you in order to offer you the opportunity to participate in one of our studies. Any special categories of data given by you is used only for the purposes of the UX studies and tests. Although participation in our UX studies is not compensated, we may offer you some kind of incentive to participate, depending on the study (for example, a free voucher for a seat in one of our upcoming workshops or webinars).
2. Customer support (legal basis: contract and the legitimate interest of providing, developing and improving our services). Notifying you of any changes to or any problems with our services, workshops, webinars or training, solving issues via email or phone support including any bug fixing.
3. Improving and securing our services (legal basis: legitimate interests -see above). Testing features, managing landing pages, heat mapping our site, traffic optimization and data analysis and research.

Any personal data collected by us is intended to be used exclusively for the above purposes and always in accordance with the relevant Greek and EU law. 

 

How We Protect Your Data

The website theuxprodigy.com is operated according to applicable EU and Greek legislation and it stores your personal data with safety. We have physical and electronic procedures (technical and organizational measures) to secure and protect the information we collect and process. 

However, please keep in mind that no data transmission is guaranteed to be 100% secure. If you believe your privacy has been breached, please contact us without delay by sending us an email at info@theuxprodigy.com.

 

Your Rights

1. You have the right to access the information we hold about you. You can contact us and we shall inform you about:

• the categories of data we’re processing 
• the purposes of data processing 
• the categories of third parties to whom the data may be disclosed 
• how long the data will be stored (or the criteria used to determine that period) 
• other rights you have regarding our use of your data

We can also send you a copy of this information if you wish.

2. You have the right to ask us to correct personal data about you if they are inaccurate or incomplete. 

3. You can object to us using your data for profiling you or making automated decisions about you. Please note that exercising this right does not equal to an obligation on our behalf to not show advertisements at all. Currently, we do not have such functions installed on our website.

4. You have the right to ask us to directly transfer your data to another service, as long as it is technically feasible or to provide you with a copy in a common machine-readable format.

Please note that if such data also contain personal data about another person, we may not choose to include such data in our deliverables.

5. You have the right to be ‘forgotten’. 

All you have to do is ask and we will delete your data unless we have another legal reason to hold your personal data (such as a legal claim or a regulatory requirement).

6. You can ask us not to use your data for direct marketing purposes.

7. You can file a complaint regarding our use of your data to the Hellenic Data Protection Authority. 

Please tell us first and we would be happy to address your concerns. If you insist on contacting the Hellenic Data Protection Authority, you can find out how to reach them and exercise your rights at their website (www.dpa.gr).

You can exercise all the aforementioned rights (with the exception of 7) by emailing us at info@theuxprodigy.com. We shall address your request within thirty (30) days of its receipt unless it is too complicated or we are dealing simultaneously with too many such requests. In the latter case, it may take us up to two additional months to address your request, but we will let you know so within thirty (30) days of reception of your initial request.

 

Location of Processing and Storage of Data

The personal data we collect are processed at our offices in Greece and in any data processing facilities operated by the third parties identified below.

You agree to the transfer, storing or processing of your data by us, by submitting your personal data to us. If your information is transferred or stored outside of the EU or the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.

Any personal data stored by us will be deleted within five (5) years of its collection. We may however keep your personal data longer in order to exercise or defend a legal claim or in case we are obliged by a legal provision to do so. With regard to the email addresses kept for promotional purposes, we may keep them for longer periods but you can unsubscribe anytime, in which case we will continue to hold such information only for the purpose of not sending you undesired communications.

 

Third Parties and Sharing Your Information

As with most websites, we often have to use the services of third parties in order to be able to keep theuxprodigy.com up and running, to provide our website’s services and in order to be able to perform all its functions already explained above.

These third parties help us analyze the performance of our website, gain valuable insights, improve our marketing practices, make it easier for you to share our content or find us on social media, etc.

To that extent, sometimes it is necessary for us to share your data with them in order to get these services to work well. 

Below you can find our third-party service providers with which we may be sharing your personal information.

 

AddThis - USA

We use certain AddThis tools provided by Oracle, in order to facilitate social sharing and improve engagement on our website.

You can find more about those tools here:

www.addthis.com/get/ 

You can learn more about the manner in which they shall process personal data, and what data they collect or we share with them, here: 

www.addthis.com/privacy/terms-of-service (AddThis Terms of Service)

www.oracle.com/legal/privacy/addthis-privacy-policy.html (Oracle Privacy Policy)

www.oracle.com/legal/privacy/privacy-choices.html (Oracle Privacy Choices)

 

Facebook - IRELAND

We use certain Facebook tools in order to improve social media integration for you, to gain valuable insights and to optimize our marketing practices.

You can find more information on those tools here:

https://developers.facebook.com/products. 

You can learn more about the manner in which they shall process personal data, and what data they collect or we share with them, here: 

https://www.facebook.com/about/privacy

You can also find their cookie policy here:

https://www.facebook.com/policies/cookies/

 

Google (Analytics, Marketing Platform) - IRELAND

We use Google Analytics in order to collect aggregated anonymized information about the use and performance of our website and Google Marketing Platform, which is a unified advertising and analytics platform, in order to achieve better and smarter results in marketing.

You can learn more about the manner in which they shall process personal data, and what data they collect or we share with them, here:

https://www.google.com/analytics/terms/us.html 

and here: 

https://marketingplatform.google.com/about/

You can find Google's general Terms here: 

https://policies.google.com/terms 

and you can also find out how Google in general processes personal data it may collect here: 

https://policies.google.com/privacy 

Google's general Terms and Privacy Policy apply to all the above Google products, unless specified in their respective Terms and/or Privacy Policies.

You can always  opt-out from Google Analytics by use of this tool: https://tools.google.com/dlpage/gaoptout

 

Hotjar - MALTA

In order to understand how our website is used, to be able to offer better services and improve our website, we make use of the services of Hotjar. 

You can find more information about Hotjar here:

https://www.hotjar.com/legal/policies/terms-of-service 

You can learn more about the manner by which Hotjar shall process personal data, and what data they collect, or we share with them, here:

https://www.hotjar.com/legal/policies/privacy (Privacy Policy)

https://www.hotjar.com/legal/compliance/gdpr-commitment (GDPR Commitment)

https://www.hotjar.com/legal/compliance/opt-out (Opt-out)

 

Instagram - IRELAND

We use certain Instagram tools in order to improve social media integration for you.

You can find more information about using Instagram here:

https://help.instagram.com/581066165581870 

You can learn more about the manner in which they shall process personal data, and what data they collect or we share with them, here: 

https://help.instagram.com/519522125107875 

 

LinkedIn - IRELAND

We use certain LinkedIn tools in order to improve social media integration for you.

You can find more information about using LinkedIn here:

https://www.linkedin.com/legal/user-agreement 

You can learn more about the manner in which they shall process personal data, and what data they collect or we share with them, here: 

https://www.linkedin.com/legal/privacy-policy 

You can also find their cookie policy here:

https://www.linkedin.com/legal/cookie-policy 

 

Mailchimp - USA

In order to be able to send our newsletter and informational emails to you, we make use of the services Mailchimp. 

You can find more information about Mailchimp here:

https://mailchimp.com/legal/ 

You can learn more about the manner by which Mailchimp shall process personal data, and what data they collect or we share with them, here:

https://mailchimp.com/legal/privacy/ 

 

Alpha e-Commerce

Our Payment Methods include Alpha e-Commerce by Alpha Bank. By using this payment service provider you explicitly agree to their terms for using these services. 

You can learn more about the manner in which they shall process personal data, and what data they collect or we share with them, here:

https://www.alpha.gr/en/business/myalpha/e-commerce-e-payments/alpha-e-commerce 

If you disagree with the processing of personal data performed by any of the aforementioned third parties, we urge to refrain from using our website.

 

Your information and countries outside the EU or the EEA

Some of your information, as specified above, is processed, transferred or stored outside of the EU or the EEA. To that extent, we take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy. We always elect to cooperate with best-in-field third parties, which might also have appropriate accreditation in relation to personal data protection. We also ask any third parties outside the EU or the EEA that have access to your personal data to provide us with appropriate safeguards for your information.

 

Cookie Policy

Like any other website, theuxprodigy.com uses cookies. Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used to enable website functionality, efficiency or reporting. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information. These may be "session" cookies, meaning they delete themselves when you leave theuxprodigy.com, or "persistent" cookies, which do not delete themselves when you leave our website and help us recognize you when you return. They can be placed by the domain operating the website (first party) or by third parties. We use the following main types of cookies on theuxprodigy.com:

• Essential website cookies: These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to secure areas. 
• Site functionality cookies, which allow you to navigate our website and use some of its features.
• Preference cookies, which will remember your preferences and details, so that your experience is more personal and streamlined (e.g. a cookie that enables us to remember your cookie preferences for our website). 
• Statistics and website analytics cookies, which allow us to analyze how our customers use our site, in order to improve it (e.g. a Google analytics cookie of which you can always opt-out via: tools.google.com/dlpage/gaoptout).
• Marketing, targeting or advertising cookies: these cookies are used to deliver ads that might be relevant or useful to you.

Currently, the following cookies will be placed on your computer or mobile device when you visit our website.

FIRST PARTY COOKIES (placed by theuxprodigy.com domain)

COOKIE NAME	PURPOSE	EXPIRY	TYPE
_ga	Statistics/Analytics - Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	2 years	HTTP
_gat	Statistics/Analytics - Used by Google Analytics to throttle request rate	1 day	HTTP
_gid	Statistics/Analytics - Registers a unique ID that is used to generate statistical data on how the visitor uses the website	1 day	HTTP
_hjid	Statistics/Analytics - This cookie is set when the user first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser.	Session	HTTP
_hjIncludedInSample	Statistics/Analytics - This cookie is associated with Hotjar. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample.	Session	HTTP
has_js	Functionality -Drupal uses this cookie to indicate whether or not the visitors browser has JavaScript enabled.	Session	HTTP
cookie-agreed	Functionality - This cookie keeps track of if the end-user agreed to use cookies on this site.	3 months	HTTP
__atuvc	Functionality - This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count.	13 months	HTTP
__atuvs	Functionality - This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms	30 minutes	HTTP
SSESSe3ddf1eaf7208cdbac155f8b04cfe25d		23 days	HTTP

 

THIRD PARTY COOKIES (placed by other domains)

COOKIE NAME	PURPOSE	EXPIRY	THIRD PARTY	TYPE
loc	Marketing/Targeting/Advertising - Stores the visitors' geolocation to record the location of sharer	13 months	addthis.com	HTTP
uvc	Marketing/Targeting/Advertising - Tracks how often a user interacts with AddThis	13 months	addthis.com	HTTP
xtc	Marketing/Targeting/Advertising - Anonymously tracks user behavior on the websites that allow a user to share pages on social media using the AddThis tool, in order to generate usage trends to improve the relevance of their services and advertising.	13 months	addthis.com	HTTP

All non-essential cookies require your consent which can be provided and modified at all times by an appropriate web tool visible upon entering our page for the first time. However, you also have the right to accept, delete, block or reject cookies by modifying your browser settings accordingly. You can find out how by visiting websites such as http://www.allaboutcookies.org and https://cookies.insites.com/about-cookies/

Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our website.

Will we update this privacy policy?

We may update this Policy from time to time in order to reflect changes in law, third-party vendors, technologies we use etc.

Therefore, please re-visit this Policy regularly to stay informed.

Where can you get further information?

If you have any questions about our privacy policy, please contact us via email at info@theuxprodigy.com or by post to: THE UXPRODIGY EE, D. Gounari street 96, Amarousion, Attica, GREECE, PO BOX 15125.